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Practice Commitment

This practice aims to be a supportive, caring and inclusive environment for patients to receive treatment and for staff to reach their full potential. We are committed to working towards equality and to creating a culture where the diversity and dignity of patients and staff are respected and valued by all.

This practice will ensure that all patients and staff, both actual and potential, are treated fairly and respectfully and not discriminated against regardless of age, colour, disability, ethnic or national origin, gender, marital or civil partnership status, pregnancy or maternity, race, religion or belief, or sexual orientation. These are known as ‘protected characteristics’ under the Equality Act 2010.

Legal Responsibilities

The rights of our patients and our staff with regards to discrimination are protected by a range of legislation including:

  • Human Rights Act 1998
  • Equality Act 2010
  • Part-time Workers (Prevention of Less Favourable Treatment) Regulations 2000
  • Fixed Term Workers (Prevention of Less Favourable Treatment) Regulations 2001
  • Data Protection Act 2018
  • Public Interest Disclosure Act 1998
  • Anti-discrimination Acts and Orders in NI

This practice also aims to meet the current General Dental Council, General Medical Council, Nursing and Midwifery Council, [NHS Equality Delivery System 2 and Care Quality Commission] standards by positively promoting equality, dignity and human rights for patients and staff.

For Patients

This practice and its staff aim to:

  • Treat patients with dignity, respect and fairly, without discrimination, at all times
  • Give all patients the information they need, in a way they can understand, so they can make informed decisions about their care
  • Be clear on the procedures for providing additional support for patients with disabilities e.g. Does the practice have a hearing loop and do staff know how to operate it?
  • Provide services that are accessible to patients with disabilities and make reasonable adjustments in order to provide care which meets their needs
  • Provide information to patients with disabilities in a range of formats, such as Easy Read, large-print or on CD
  • Support patients by providing information in other languages and translators, where appropriate
  • Join up with other services involved with the care of patients who have medical and social care needs
  • Keep patient information confidential
  • Tackle health inequalities through positive promotion and care
  • Involve individual patients and patient groups in decisions about the design and delivery of the service

For Team Members

This practice will:

  • Promote equality in the workplace as good management practice
  • Create an environment in which individual differences and the contributions of staff are recognised, respected and valued
  • Actively demonstrate its commitment to supporting and managing disability issues, for patients and staff in an effective, sensitive and respectful manner
  • Ensure that every staff member has a working environment that promotes dignity and respect and is not discriminatory
  • Ensure that no form of bullying, harassment or unlawful discrimination by staff or patients is tolerated
  • Ensure reasonable adjustments are made, as appropriate, for staff with a disability
  • Encourage, support and facilitate the continuing professional development of all staff through a range of training, development and progression opportunities
  • Ensure all staff receive relevant equality, and human rights training and updates
  • Provide regular, effective and appropriate supervision to all staff
  • Provide regular and appropriate opportunities for all staff to give feedback and, where necessary, raise concerns
  • Regularly review all employment practices and procedures to ensure fairness
  • Regard breaches of the equality and diversity policy as misconduct, which could lead to disciplinary proceedings

Feedback and Complaints

This practice welcomes and values any feedback. The practice views feedback and complaints as potential opportunities to learn lessons and improve the service. Any patient, patient

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stars 1

“Hygienist, Angela sets you at ease from the moment you walk in the door. She is not only really thorough but also very caring and explains what she is doing throughout the ...“

Jenny

stars 1

“Wow! The service I received from Jane was absolutely fantastic; she went above and beyond to assist me so that I wasn't left out of pocket. I wish everyone had a person lik...“

Dee D

stars 1

“I am 70 years of age, and I have always been afraid to go to the dentist. A broken tooth and my wife threatening to leave me if I did not get it replaced soon made me find a ...“

Earlmain L

stars 1

“I booked an emergency treatment appointment, having had a tooth for a few days and was unable to get an appointment with my regular practice. I have to say the service was am...“

Ginette S

stars 1

“As a nervous patient, I was very worried about having my tooth removed. I was instantly put at ease by the reception staff and the dental team. They regularly stopped to check...“

Susannah B

stars 1

“Having not been to a dentist in over 25 years, I was a bag of nerves when I arrived, but I must admit Dr Tocca was very professional and explained everything as he was going t...“

Nick K

View All Testimonials Leave Us A Review
lighthouse icon
stars 1

“Hygienist, Angela sets you at ease from the moment you walk ...“

Jenny

stars 1

“Wow! The service I received from Jane was absolutely fantast...“

Dee D

stars 1

“I am 70 years of age, and I have always been afraid to go to...“

Earlmain L

stars 1

“I booked an emergency treatment appointment, having had a to...“

Ginette S

stars 1

“As a nervous patient, I was very worried about having my too...“

Susannah B

stars 1

“Having not been to a dentist in over 25 years, I was a bag o...“

Nick K

View All Testimonials Leave Us A Review
lighthouse icon
stars 1

“Hygienist, Angela sets you at ease from the moment you walk in the door. She is not onl...“

Jenny

stars 1

“Wow! The service I received from Jane was absolutely fantastic; she went above and beyond ...“

Dee D

stars 1

“I am 70 years of age, and I have always been afraid to go to the dentist. A broken tooth ...“

Earlmain L

stars 1

“I booked an emergency treatment appointment, having had a tooth for a few days and was una...“

Ginette S

stars 1

“As a nervous patient, I was very worried about having my tooth removed. I was instantly pu...“

Susannah B

stars 1

“Having not been to a dentist in over 25 years, I was a bag of nerves when I arrived, but I...“

Nick K

View All Testimonials Leave Us A Review

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Location

  • pin 27 High Street
  • Ipswich
  • IP1 3QH

Operating hours

  • time

    Monday to Friday   |   08:30am - 17:30pm (phone rings until 17.30)

  • time

    Saturday by appointment only

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Google Rating
4.9
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