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Your health and safety is of paramount importance to us and is constantly reviewed in line with current regulations.

Please notify a member of staff if you notice any area of concern so immediate action can be taken.

Patient safety charter

Our practice has a safety culture which means that patient safety is at the forefront of everyone’s mind, not only when delivering healthcare but also when setting objectives, developing procedures, and purchasing new products and equipment. It is also a culture that is open and fair, where team members can discuss the challenges they face at work for the best interests of our patients. For patient safety we:

  • Follow the latest infection prevention guidelines including those from NHS England
  • Use dental instruments that are single-use or are sterilised after use
  • Decontaminate work areas including the dental chair, handheld equipment and cupboard handles, in between patients
  • Maintain a high standard of personal hygiene including clinical clothing and the restricted wearing of jewellery
  • Monitor practice water for quality. Dental unit waterlines are disinfected and kept clear
  • Handle waste according to current regulations and dispose of it with appropriate carriers
  • Take expert advice if a team member may have a blood-borne infection. The team member will have an occupational health examination and follow the advice on their role in treating patients
  • All our team members are trained in the safeguarding of children and vulnerable adults and follow the practice safeguarding procedures, which are regularly monitored and reviewed.

We run a clinical governance system which uses integrated risk management to identify, assess, analyse and manage all risks and incidents. The goal is continuous improvement in our care and service to you.

The Practice Manager has the overall responsibility at the practice. The team is supported through regular meetings, staff training, personal development and regular appraisals. The practice always welcomes questions, comments and suggestions from patients.

Please contact the practice manager if you have any questions or concerns at practicemanager@lighthousedentalpractice.co.uk.

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“Hygienist, Angela sets you at ease from the moment you walk in the door. She is not only really thorough but also very caring and explains what she is doing throughout the ...“

Jenny

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“Wow! The service I received from Jane was absolutely fantastic; she went above and beyond to assist me so that I wasn't left out of pocket. I wish everyone had a person lik...“

Dee D

stars 1

“I am 70 years of age, and I have always been afraid to go to the dentist. A broken tooth and my wife threatening to leave me if I did not get it replaced soon made me find a ...“

Earlmain L

stars 1

“I booked an emergency treatment appointment, having had a tooth for a few days and was unable to get an appointment with my regular practice. I have to say the service was am...“

Ginette S

stars 1

“As a nervous patient, I was very worried about having my tooth removed. I was instantly put at ease by the reception staff and the dental team. They regularly stopped to check...“

Susannah B

stars 1

“Having not been to a dentist in over 25 years, I was a bag of nerves when I arrived, but I must admit Dr Tocca was very professional and explained everything as he was going t...“

Nick K

View All Testimonials Leave Us A Review
lighthouse icon
stars 1

“Hygienist, Angela sets you at ease from the moment you walk ...“

Jenny

stars 1

“Wow! The service I received from Jane was absolutely fantast...“

Dee D

stars 1

“I am 70 years of age, and I have always been afraid to go to...“

Earlmain L

stars 1

“I booked an emergency treatment appointment, having had a to...“

Ginette S

stars 1

“As a nervous patient, I was very worried about having my too...“

Susannah B

stars 1

“Having not been to a dentist in over 25 years, I was a bag o...“

Nick K

View All Testimonials Leave Us A Review
lighthouse icon
stars 1

“Hygienist, Angela sets you at ease from the moment you walk in the door. She is not onl...“

Jenny

stars 1

“Wow! The service I received from Jane was absolutely fantastic; she went above and beyond ...“

Dee D

stars 1

“I am 70 years of age, and I have always been afraid to go to the dentist. A broken tooth ...“

Earlmain L

stars 1

“I booked an emergency treatment appointment, having had a tooth for a few days and was una...“

Ginette S

stars 1

“As a nervous patient, I was very worried about having my tooth removed. I was instantly pu...“

Susannah B

stars 1

“Having not been to a dentist in over 25 years, I was a bag of nerves when I arrived, but I...“

Nick K

View All Testimonials Leave Us A Review

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Location

  • pin 27 High Street
  • Ipswich
  • IP1 3QH

Operating hours

  • time

    Monday to Friday   |   08:30am - 17:30pm (phone rings until 17.30)

  • time

    Saturday by appointment only

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